Last updated: September 27, 2026
PetalArtFraming (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website, create an account, contact us, or place an order.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Account information
- Personalization details submitted for custom products
- Messages or information you provide when contacting us
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Approximate location derived from IP address
- Cookie and similar technology information
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Create personalized or custom products
- Process payments
- Arrange shipping and delivery
- Provide order updates
- Respond to customer service requests
- Manage customer accounts
- Prevent fraud and protect our website
- Maintain and improve our website and services
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing communications where permitted and where appropriate consent has been obtained
3. Personalized Orders
Some PetalArtFraming products allow customers to submit personalization information, such as names, titles, birth months, or other details needed to create a custom product.
We use this information to create and fulfill your personalized order and to provide related customer support.
Please avoid submitting sensitive personal information that is not necessary for us to complete your order.
4. Payments
Payments may be processed by third-party payment service providers.
Depending on the payment method selected at checkout, your payment information may be collected and processed directly by the applicable payment provider.
We generally do not receive or store your complete payment card details when those details are processed directly by a third-party payment provider.
These providers process personal information according to their own privacy policies and applicable legal requirements.
5. Shipping and Order Fulfillment
We may share information necessary to fulfill and deliver your order with shipping carriers, logistics providers, and other service providers involved in order fulfillment.
This may include your name, shipping address, phone number, email address, and relevant order information where necessary for delivery.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping cart and account functionality
- Understand website usage
- Improve website performance
- Help prevent fraud and maintain security
- Support analytics or marketing features where enabled
Some cookies are necessary for the operation of our WooCommerce store, while others may be optional.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may also be able to manage cookies through your browser settings.
7. Analytics and Third-Party Services
We may use third-party services to help operate, secure, analyze, and improve our website.
These providers may process certain information on our behalf or according to their own privacy policies.
The specific services used by our website may change as we update or improve our store.
8. Marketing Communications
If you choose to subscribe to marketing emails or other promotional communications, we may use the contact information you provide to send you news, product information, special offers, or other marketing messages.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
Transactional communications related to your orders, account, or customer service requests are separate from marketing communications and may still be sent when necessary.
9. How We Share Information
We do not sell personal information in exchange for money.
We may disclose personal information when reasonably necessary to:
- Process payments
- Fulfill and deliver orders
- Operate and maintain our website
- Provide customer support
- Detect or prevent fraud and security incidents
- Comply with applicable laws or legal requests
- Protect our legal rights and the rights of others
We may also use service providers that process information on our behalf to provide website hosting, payment processing, shipping, analytics, email, security, and related services.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and regulatory obligations.
Different types of information may be retained for different periods.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your personal information is used or disclosed
- Withdrawal of consent where processing is based on consent
- Other rights provided by applicable privacy law
These rights may be subject to exceptions and verification requirements.
To submit a privacy-related request, please contact us using the information provided below.
13. California Privacy
California residents may have additional rights regarding their personal information under applicable California privacy laws.
Where applicable, these rights may include rights to know about certain personal information collected, request correction or deletion, and receive information regarding certain disclosures of personal information.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
14. Children’s Privacy
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us.
15. International Data Transfers
Our website, service providers, and business operations may involve processing information in countries other than the country where you live.
As a result, personal information may be transferred to and processed in jurisdictions that may have different data protection laws.
Where required, appropriate safeguards will be used in connection with such transfers.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
18. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us through our Contact Us page or at:
Email: hello@petalartframing.com
PetalArtFraming