Choose the birth month for each person you would like to include in your keepsake. We will use the corresponding birth flowers to create a personalized floral arrangement that represents your family or loved ones.Available personalization options are shown on each product page.

Yes. Many of our designs can include multiple family members.Simply select the appropriate number of flowers or family members and provide the birth month for each person when placing your order.Available options may vary depending on the product and size.

Yes. Selected designs allow you to personalize names and a title such as “Mom’s Garden,” “Grandma’s Garden,” or another title available for that product.Please carefully check all spelling before submitting your order. We create your piece using the information you provide.

Please contact us as soon as possible if you need to make a change.If production has not started, we will do our best to update your personalization. Once we have started creating your piece, changes may no longer be possible.

Yes. We use real pressed flowers in our floral keepsakes.Because real flowers are natural materials, each flower has its own shape, color, size, and texture. These small variations make every piece unique.

Not exactly—and that is part of the character of a handmade piece.Natural flowers vary in shape, size, color, and texture, and each arrangement is made by hand. Your finished keepsake will follow the selected design and personalization, but natural variations may occur.

Real pressed flowers may naturally change or soften in color over time.To help preserve your keepsake, keep it away from prolonged direct sunlight, excessive heat, moisture, and high humidity.Natural color changes over time are a normal characteristic of real preserved flowers.

Keep your piece in a dry indoor environment and avoid prolonged exposure to direct sunlight, heat, and humidity.Gently remove surface dust with a soft, dry cloth when needed. Avoid harsh cleaning products or abrasive materials.

Every PetalArtFraming piece is carefully handmade, and personalized products require processing time before shipment.Processing times may vary depending on the design, personalization, and current order volume.Please refer to our Shipping Policy for the current processing and delivery estimates.

Yes. We currently offer free shipping on orders of $50 or more.
For orders under $50, the applicable shipping cost will be displayed at checkout.

Please contact us as soon as possible and include your order number, clear photos of the damaged item, and photos of the packaging.
We will review the issue and work with you on an appropriate resolution.
Please do not discard the item or packaging before contacting us.

Because personalized products are made specifically for you, they are generally not eligible for return or exchange due to a change of mind.
However, if your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the issue.
For complete information, please see our Refund and Returns Policy.

If we made an error and your finished product does not match the personalization information you submitted, please contact us and we will review the issue.
If incorrect information was entered when the order was placed, please contact us as soon as possible. Once production has started, we may not be able to change or remake the item free of charge.

Please contact us as soon as possible if you need to cancel your order.
If production has not started, we will do our best to accommodate your request. Because personalized pieces are made specifically for each customer, cancellation may no longer be possible once production has begun.