Last updated: September 27, 2026
Thank you for shopping with PetalArtFraming. Each piece is carefully handcrafted and, for personalized orders, made especially for you. Please review our shipping information below before placing your order.
Processing Time
Because our products are handmade, we need time to carefully create and prepare each order before shipment.
Most orders are processed within 3–7 business days.
Personalized or custom orders may require additional processing time depending on the design and order volume.
Please note that processing time is separate from shipping time.
Shipping Destinations
We currently ship to addresses within the United States.
Please make sure your shipping address is complete and accurate before placing your order.
Shipping Rates
We offer free shipping on orders of $50 or more.
For orders under $50, the applicable shipping fee will be displayed at checkout before payment.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery to the United States is approximately 7-15 business days.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
When tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after receiving your tracking number.
Customs, Duties & Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other fees depending on the destination and applicable regulations.
Any applicable charges will be handled according to the requirements of the destination country and the shipping method used for your order.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
We will do our best to update the address before shipment. However, once an order has been shipped, we may not be able to change or redirect the package.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
Delayed Packages
Occasional shipping delays may occur after an order leaves our studio.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us and we will assist you in checking the shipment status.
Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact us so we can review the situation and work with the shipping carrier when appropriate.
If tracking shows that a package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.
Damaged Orders
We carefully package every order to help protect it during transit.
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the issue and determine the appropriate resolution.
Shipping During Holidays
Processing and delivery times may be longer during holidays, peak shopping periods, severe weather, or other high-volume periods.
If you are purchasing a gift for a specific date, we recommend ordering as early as possible.
Contact Us
If you have any questions about shipping or your order, please contact us through our Contact Us page or at:
hello@petalartframing.com
We will be happy to assist you.