Last updated: September 27, 2026
At PetalArtFraming, each piece is carefully handcrafted with attention to detail. Many of our products are personalized or made to order, so please review the following policy before placing your order.
Personalized & Custom Orders
Because personalized and custom-made products are created specifically for you, they are generally not eligible for return or exchange due to a change of mind.
This includes items customized with names, titles, birth month flowers, family member details, or other personalization selected by the customer.
Please carefully review all personalization details before submitting your order.
This policy does not affect orders that arrive damaged, defective, or materially different from what was ordered.
Cancellations & Order Changes
If you need to cancel your order or change personalization details, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request if production has not yet begun.
Once production has started, we may be unable to cancel the order or make changes because the item is being created specifically for you.
Incorrect Personalization Information
Customers are responsible for checking the spelling of names, dates, birth months, titles, and other personalization information submitted at checkout.
If we make an error and your finished item does not match the personalization information you provided, please contact us so we can review the issue and provide an appropriate resolution.
If incorrect information was submitted by the customer and production has already begun, we may not be able to remake or replace the item free of charge.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the problem
- Clear photos of the item
- Photos of the packaging if the item was damaged during shipping
After reviewing the information, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Please do not return a damaged or incorrect item before contacting us.
Natural Variations in Pressed Flowers
Our products are handmade using real pressed flowers.
Because flowers are natural materials, variations in color, shape, size, texture, and arrangement may occur. Each piece is unique and may not look exactly the same as product photos or another handmade piece.
Minor natural variations are not considered defects.
Pressed flowers may also naturally change or fade in color over time, particularly when exposed to direct sunlight, heat, or humidity.
Non-Personalized Items
If an item is not personalized or custom-made, please contact us within 14 days of delivery if you would like to request a return.
To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for applicable return shipping costs.
Original shipping charges, if any, are generally non-refundable.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of a return package that cannot be tracked.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Items That Cannot Be Returned
Unless they arrive damaged, defective, or incorrect, we generally cannot accept returns for:
- Personalized or custom-made products
- Items that have been used or damaged after delivery
- Items returned without prior authorization
- Items that are not in their original condition
Contact Us
If you have questions about a return, refund, damaged item, or order cancellation, please contact us through our Contact Us page or at:
hello@petalartframing.com
Please include your order number when contacting us about an existing order.